User guide for pet licensing e-services

Download the Pet Animal Licensing System (PALS) user guide for step-by-step instructions on pet licensing e-services.

Applying for a new cat/dog licence online

You may apply for a new cat/dog licence online. Do take note of these cat and dog licensing conditions before submitting your application.

Payment methods

Online

You can pay for your pet licence online.

GIRO

If you already have a GIRO account linked to us, the licence fee will be automatically deducted via GIRO.

Cash and cheque payments are not accepted.

Renewal of pet licence

Pet licences must be renewed before expiry.

Online

You can renew your dog licence online.

GIRO

Enjoy a 10% rebate on licence renewal fees if you pay by GIRO. It is a convenient way to ensure that the fees are paid on time.

With effect from 1 March 2018, a 10% rebate will be extended to those paying for any pet licences via GIRO, online, or at AXS stations.

You can download the GIRO application form here, and mail it to the address stated on the form. For more information on GIRO payment, refer to our website.

Upon successful GIRO subscription, the renewal fee for your pet licence will be automatically deducted via GIRO a month before the licence expiry date.

Please submit your GIRO application at least four months before your pet's licence expires. If you do not receive a notification from us regarding your GIRO application approval at least two months before the licence expires, please make payment online, at AXS stations or through the AXS mobile application.

AXS

You can renew your licence at any AXS station or through the AXS mobile application. Just enter your licence application number, or bring along your payment notice (downloadable online from here) and scan the barcode at any AXS station to make payment. 

Updating the sterilisation status of a licensed cat/dog

If you update the licensed cat/dog's sterilisation status and upload its sterilisation certificate online, you can qualify for the reduced licence fee of S$15, $25, and $35 for a one, two and three-year licence respectively. This reduced fee is applicable only to licence renewal of sterilised cats/dogs.

Changing the address where a licensed cat/dog is being kept

The cat/dog must be kept at the address registered on its licence. If it is kept at another place, you must inform us within 28 days of the change in address. You may be fined if you fail to do so.

You can update the licensed cat/dog's registered address onlne.

Change of cat/dog licensee

If there is a change in the cat/dog licensee, you are required to initiate the transfer to the new licensee online, by providing us with the new licensee’s name, mobile number, and e-mail address.

The new licensee will then be notified to accept or reject the transfer. Once the transaction is complete, a notification will be sent to you via email or SMS.

Cancelling your pet licence

You must cancel your pet licence online and submit the following documents under the following situations:

Reason for cancellation	Supporting document
Cat/Dog is missing	Police report
Cat/Dog has passed away	Death certificate
Cat/Dog has been exported	Export certificate