Changi Animal & Plant Quarantine Station (CAPQ)

All animals entering Singapore must be inspected. Animals arriving via Singapore Changi Airport will be inspected at Changi Animal and Plant Quarantine. Please contact us if your animal is arriving in Singapore via other airports.

Directions to CAPQ are available here.

Before arriving

Obtain a Customs In-Payment (GST) permit. Please refer to Singapore Customs website on Importing Personal Pets for more details.

Make an appointment for your pet’s inspection by submitting a request via our Intelligent Food Approval & Safety Tracking System (iFAST). Your request must be submitted at least five days before your pet’s arrival.

Bringing your pet for inspection without making an appointment will subject you to an S$80 inspection fee.

Here are some frequently asked questions about the online inspection appointment booking process.

E-booking procedures:

Step 1: Create an account (for non-SingPass users and companies)
Step 2: Apply for e-booking appointment using the AVS licence number
Step 3: How to amend or cancel an appointment

Clearance procedure upon pet’s arrival

Different import clearance procedures will be effected depending on whether your pet is imported as manifested cargo or excess baggage.

Detailed import clearance procedures are available here.

Inspection at CAPQ

At CAPQ, an officer will examine your pet and check the required accompanying documents. These documents include:

The AVS-issued import licence
Vaccination records
The animal’s rabies antibody level laboratory report
The government-endorsed veterinary health certificate issued by the exporting country

Pets that do not need to be quarantined will be released if they are deemed clinically healthy, and all import requirements are met.

To ensure a smooth clearance from Changi Airfreight Centre, please make sure that you have obtained a Customs In-payment (GST) permit for your pet.

Animals subject to quarantine

Pets that need to be quarantined will be held at CAPQ after the inspection. An AVS-appointed transport service will be arranged to send your pet to Animal Quarantine Centre (AQC) for quarantine. Please refer to <https://www.nparks.gov.sg/avs/pets/bringing-animals-into-singapore-and-exporting/animal-quarantine-and-avs-border-control-checkpoints/animal-quarantine-centre> for the list of fees related to quarantine at AQC.

Location and contact details

Address	Operating Hours
Changi Animal & Plant Quarantine Station Gate C7, Airport Cargo Road Changi Airfreight Centre	Monday, Wednesday, Thursday, Friday: 0900H-2100H Tuesday: 0900H – 1830H Saturday: 1000H - 2100H Sunday and Public Holiday: Closed *closed on lunch time 1300-1400H Pet transfer hours (from CAPQ to AQC): Mondays – Saturdays: 10.30 am – 11 am
Contact	How to get there
Tel: (65) 65457523 Email: animal_feedback@nparks.gov.sg	Bus: 9, 19, and 89 (alight at the third bus stop after the Police Pass Office, along Airline Road). MRT: Bedok (transfer to bus 9), Tampines (transfer to bus 19). *This travel information is meant for commuters without pets, as animals are not allowed on buses and MRT trains. Download the detailed directions to CAPQ here.